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RentNow.My Apartments in Kuala lumpur
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We are an established Apartment Hotel in Kuala Lumpur. In line with our expansion plans, we invite suitably qualified candidates to be part of our team.
We are currently looking for a motivated, progressive Front Desk Person for our Apartment Hotel. The ideal person hospitality based background. The successful candidate should have effective communication skills. The candidate will possess a customer service oriented attitude and must be willing to support all levels of reservations and online reservation sites management. We are looking for a hands-on person that can ensure our high standard is kept.
Front Desk Assistant
In Kuala Lumpur - Near PWTC
Responsibilities:
- To assist in the Front Office operations and ensuring that the hotel standards and procedures are fully know and followed.
- To provide welcoming atmosphere to guests with great smile and warm assistance at front office
- To handle check-in and check-out process, reservations and room assignment with online inventory with partner websites such as Agoda, Booking.com, etc.
- Verify arrival and departure details and arranges luggage handling, transportation, tour reservations and other services requested by guests
- To assist guests efficiently, courteously and professionally in all front office related functions
- To manage any guest complaints and requests in a professional manner, by resolving it and making sure the guest is satisfied
- Work closely with Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests
- To ensure a proper use of the telephone etiquette
- To ensure all Apartments are clean, safe, fully stocked and well organized to exceeded customers expectations
Requirements:
- Required language(s): Chinese/Mandarin, Bahasa Malaysia and English
- Professional attitude
- Attention to details and presentation are very important
- Previous experience working in hospitality or front desk
- A Hands-on approach to work
- Strong customer service and Communication skills
- Have your own transport and be flexible with working hours
- Problem Solving skills
- Computer Literate
We offer:
- Competitive salary
- Allowance/Bonuses
- Medical Insurance
- Accommodation Possibilities
- Education and learning opportunities
- Not just a job but a career with promotions options for the ambitious
Applicants are invited to submit your resume indicating qualifications, experience, current and expected salary, contact numbers and a recent passport size photo to hr@rentnow.my
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